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Help & Frequently Asked Questions

Find answers to common questions about bookings, pricing, payments and patient attendant.

Common Questions

Everything you need to know before and after booking.

Price = selected service hourly rate × booking duration.

Yes. Every booking is stored independently and can be assigned to different staff members.

Open Pay Now, enter your order number, review the due amount, pay using the company UPI QR, then submit the UTR and screenshot.

The payment becomes Pending Approval. Admin can approve it or decline it with a reason.

Yes. Staff can record cash received from their dashboard, and the order is updated for admin.

Visit the Namonto.com then Book the service, then the date, time, address and who we should contact on arrival. Prefer chat? Say hi on WhatsApp at +91 9113143610, or call +91 9113143610. A verified Attendant is assigned and you receive a Booking ID.

All of Patna, our first Hive. Central Patna gets the fastest arrivals; outer areas such as Danapur, Phulwari Sharif and Bihta are covered with a small arrival charge. Message us to confirm your area; we are expanding to more cities across India.

Yes. That is who we are built for. Book from any country in the Trusbee app or on WhatsApp, pay from anywhere after the visit, and receive every update as it happens. A family member in India can pay the bill too.

For medical emergencies, call 102 / ambulance FIRST — we provide a person by your side, not medical treatment. For urgent non-medical help at any hour, book 24×7 Urgent Assist.

Yes. Female Bees are available 9 AM to 6 PM. Ask when you book and we assign one where available.

Yes. During booking you can write in the Details and we assign the same Bee whenever they are free. Families booking regular hospital attendant care almost always do, and a familiar face matters to an elder.

Every hospital in Patna, including Jai Prabha Medanta, Paras HMRI, Ruban Memorial and the other private hospitals, and PMCH, IGIMS and NMCH. Your Attendant follows that hospital’s attendant rules and works alongside its staff.

Yes, with their knowledge. A neighbour, an employee, a friend’s parent. Give us their address and a contact number, and tell them a Attendant is coming so the photo ID check at the door makes sense..

Yes. A multi-day booking is a series of shifts, each with its own start time, and we keep the same Attendant where we can. Trusbee is not a live-in service: no Attendant works more than 12 continuous hours..
Still need help?

If your question isn't answered here, please contact our support team for assistance with your booking.

Contact Support

Mail - namontobusiness@gmail.com

Whatsapp - +91 9113143610